Known Issues

This page will cover currently known Collage Site issues that are being worked on, but do not have workarounds yet. Please contact your local dealer or support at support@clearedge3d.com immediately if you run in to any of these issues.

General

  1. Collage Site will not function correctly if the Windows user name on your device contains multi-byte characters, like certain Japanese characters.

  2. Deleted scan layers that were created by importing a scan file as a station remain in the Layers tab and are grayed out.

  3. Selecting a station that was created by importing a scan file as a station can take you to the Localization settings screen.

  4. If you’re receiving an authentication error upon starting Collage Site, please disable DNS Tunneling and restart your device.

  5. There are known issues with the Save Views tool in our 1.7.3 release. This tool is best used after all scanning and linking has been completed.

Licensing

  1. Performing a factory reset of the device that you use Collage Site on will reset the device ID, invalidating your Collage Site license.

Import

  1. When importing a DXF file, 4 (Four) points are incorrectly created for every point imported.

  2. Collage Site is currently unable to import LAZ files in any capacity.

Localization

Export - Publish

  1. Target type is not exported correctly, specifically when exporting a Collage Site project as MAGNET Collage and then reimporting that project into MAGNET Collage.