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.DLL was not found

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EdgeWise.exe – System Error If you’ve just installed EdgeWise but can’t open it due to a System Error noting that the code execution cannot proceed because one or more files were not found, your system may be missing Microsoft Visual C++ Redistributable files that are necessary for EdgeWise to run…. Read more »

The system cannot find the file specified

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Getting Started This error usually appears when you attempt to install EdgeWise. During installation, EdgeWise will first uninstall its current version before proceeding. In that first step, EdgeWise will attempt to call two files: unins000.exe and unins000.dat. Both of these files are located in the following folder path: C:\Program Files\ClearEdge3D\EdgeWise…. Read more »

EdgeWise Shows Splash Screen But Doesn’t Open

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Getting Started This article will cover how to resolve EdgeWise not opening after showing the splash screen. After double-clicking the EdgeWise shortcut or running the executable in another way, EdgeWise will pull the license successfully, show the Splash Screen, and appear in the Task Manager. However, once the Splash Screen… Read more »

Sentinel Key Not Found Error

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Getting Started This article will cover and provide a solution for the Sentinel Key Not Found Error. Keep in mind the Sentinel Key Not Found error is not the only possible licensing error. However, these steps often solve other licensing errors as well. Solution First, the EdgeWise license dongle should… Read more »

EdgeWise Shows Splash Screen But Produces A Windows Error

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Getting Started This article will cover what to do when EdgeWise shows its Splash Screen but produces a Windows Error and doesn’t open. This is most likely related to an intel graphics .dll ig9icd64.dll that is known to have graphics related issues. Solution The following steps will involve swapping the… Read more »