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EdgeWise Shows Splash Screen But Doesn’t Open

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Getting Started This article will cover how to resolve EdgeWise not opening after showing the splash screen. After double-clicking the EdgeWise shortcut or running the executable in another way, EdgeWise will pull the license successfully, show the Splash Screen, and appear in the Task Manager. However, once the Splash Screen… Read more »

EdgeWise License Errors

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Getting Started This article will cover the source and solution of various EdgeWise license errors. The following solutions in this article almost always solve EdgeWise license errors. However, if you still experience issues after trying all of the steps below, contact our support team, support@clearedge3d.com. Ensure you include a screenshot… Read more »

Sentinel Key Not Found Error

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Getting Started This article will cover and provide a solution for the Sentinel Key Not Found Error. Keep in mind the Sentinel Key Not Found error is not the only possible licensing error. However, these steps often solve other licensing errors as well. Solution First, the EdgeWise license dongle should… Read more »

EdgeWise Shows Splash Screen But Produces A Windows Error

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Getting Started This article will cover what to do when EdgeWise shows its Splash Screen but produces a Windows Error and doesn’t open. This is most likely related to an intel graphics .dll ig9icd64.dll that is known to have graphics related issues. Solution The following steps will involve swapping the… Read more »