License Troubleshooting

Restart Sentinel Services

The first troubleshooting step for any license issue is to always restart the sentinel services. First, in your Windows search bar, type in Services and hit Enter. Scroll down until you see the service Sentinel LDK License Manager. Right-click and Restart this service. Occasionally, Windows updates will stop these services so it is important to try this troubleshooting step first as it is the quickest to perform.

License Expired

Most of the time, if your license is expired, you will get a specific error dialog that tells you so. If this is the case, you will want to contact your Sales Representative if you still require an active license. If you believe that your license should not be expired, then contact Support@ClearEdge3D.com and our support team can investigate the issue further.