Licensing Help
This article covers common licensing errors and their resolutions.
Common Errors
License Quota/Max Concurrent Use Exceeded
The available seat(s) for this license are currently occupied by other user(s) or by another computer. If you believe you are seeing this message in error, please contact Support@clearedge3d.com.
No License Available/Feature Expired
This license has expired and is no longer valid. Please contact your ClearEdge3D sales rep or Licensing@clearedge3d.com for renewal/confirmation of expiration date.
No internet access during login
Your license access needs to be authenticated online, but the network connection was interrupted, timed out, or lost during login. Check the stability of your network connection and try again.
[Feature] Requires an EdgeWise Pro License
Automation tools like Easy Connect or Pattern Extract are not available on EdgeWise Lite licenses. Contact your ClearEdge3D account rep if you’d like to upgrade your license to EdgeWise Pro.